Support Hub

Quick Troubleshooting

Follow these essential checks to resolve most connectivity issues instantly.

Check Power & Cables

Ensure your ONU/Modem and Router are plugged in and all fiber patches are secure.

STEP 1

The 30-Second Reset

Unplug the power cord for 30 seconds, then plug it back in. Wait 5 minutes for the signal to stabilize.

STEP 2

Check LOS Light

If the LOS light is blinking red, there is a fiber break. Please report it using the form.

STEP 3

Need immediate help?

Our technical team responds immediately to emergency repairs and inquiries

Customer Service Technical Service support@solidalliance.ph
Networking Illustration